IT Operations Management (ITOM)

Take advantage of our certified and experienced team on implementation and maintenance of ServiceNow’s ITOM solution. ITOM helps your organization enhance visibility into its infrastructure and services, prevent service outages, and maximize operational agility by utilizing single source of record in CMDB.Discovery provides a replicable and reliable method to identify enterprise IT infrastructure. Event Management captures alerts from infrastructure events captured by 3rd party monitoring tools. Orchestration lets you automatically remediate problems and initiate the incident process, understand the impact of change, and gain approvals. Service Mapping creates an accurate, service-aware view of infrastructure. It continuously monitors IT resources for service-affecting changes and updates service maps in real-time. Together, Discovery and Service Mapping give you a unified, connected view of your entire IT network and the services it supports.